Real-time SMS

Multiple features under one umbrella, to enable customer conversations

The figure below shows how an input SMS from the user passes thru the intent filter to be answered by the

The features enable you to decide what kind of customer queries you want to be answered by the chatbot, and what queries you wish delivered to your backend service. At the core of it, is intents, that are abstracted using AI from customer messages. The chatbot can answer these intents if they are defined for the chatbot. If not they fall back to your backend service that can respond in real-time to these intents.
We provide a web emulator to test out all the rules before attaching a real mobile number to it.